Support
We’re here to help
If you’re having trouble with Flynn AI or need to report an issue, use the contacts below. We aim to respond within one business day and keep updates flowing every 48 hours on open tickets.
Contact
- Email:admin@mates-rates.app
- Phone:0497779071
- Contact:Atticus Jackson
Privacy
We only use call and intake data to operate the concierge experience. For any data deletion or export requests, reach out at the email above.
Common requests
Can't sign in
Use the credentials provided by your admin. For resets, email us with your organization name.
Concierge/call issues
Include time of the call, caller number, and what you expected. We’ll review the intake and summary.
App crashes or won’t load
Force close and reopen. If it persists, share device model, iOS version, and steps to reproduce.
Response times
We aim to respond within one business day for new tickets and provide updates on open issues every 48 hours.